Required behavior.

A. Hicks Electrical Ltd. shall ensure all Customers regardless of gender; age, race, and sexual orientation are treated sensitively as individuals and with respect. The Customer Care Code requires the following behavior of all A. Hicks (Electrical) Ltd, including sub contractors and their employees who come into contact with the Customer: -

Be tidily dressed and wear any designated uniform

Carry and present the Form of Identity and the Form of Interpretation when introducing themselves to the Customer

Introduce themselves politely to the Customer

Always give their name to the Customer

Be sensitive to the needs and practices within the different cultures (e.g. avoiding visits during religious festivals.

Treat the dwellings, possessions and fittings of the Customer with respect.

Be friendly, welcoming and helpful (rather than treating the Customer as a nuisance or a disruption).

Deal with the Customer promptly. Ensure information to the Customer is available in accessible formats as required (e.g. Braille, audio tapes, large print, translated copies).

Show patience, understanding and sensitivity in dealing with the Customer’s problems.

Adopt a non-judgmental approach to the Customer.

Behave in a proper and professional manner at all times, including refraining from smoking and using bad language.

Provide appropriately qualified translators/signers where necessary to communicate with the Customer.

Do not use personal radios without first asking The Customer’s permission.

Take care of the customer’s property and possessions, protecting them from damage, dust, paint, etc, at all times.

Keep the Dwellings secure at all times.

Keep safe all materials and equipment used on site to avoid danger to occupants and visitors.

Clear all rubbish resulting from the Works inside the Dwelling at the end of each working day.

Make good any avoidable and negligently caused damage to decorations resulting from the Works.

Comply with Health and Safety Legislation and relevant Codes of Practice.

Make sure that essential services are connected and/or temporary services provided at the end of each working day and upon completion of the work.

Always keep appointments made with the Customer

Keep the Customer informed about any delay in carrying out any works.

Inform the Customer of any damage to decorations, carpets etc, likely to result from the Works before commencing such.

Obtain the permission of the Customer before using the power supply.

Be sensitive to the individual needs of disabled Customers. (E.g. disability etiquette and use of appropriate language)